If you’re considering moving to Oakwood Crossing Apartments, located at 3210 Harvey Rd, College Station, TX, you might be wondering what current and past residents think of the community. Is it really as bad as some reviews say, or as great as others claim? We’ve gathered a collection of reviews from Google, summarizing both the positive and negative feedback to give you a clear picture of what to expect. Keep in mind, all opinions shared here are based on customer and renter experiences and collected directly from Google reviews.
The Good: Why Some Residents Love Oakwood Crossing
1. Friendly and Attentive Office Staff
One of the standout features at Oakwood Crossing is the staff, particularly the front office team. Several reviews highlighted how friendly, attentive, and genuinely caring the office staff are. Residents have expressed how quick they are to respond to requests and how much they seem to enjoy their jobs, creating a welcoming atmosphere.
A five-star reviewer stated, “The people in the front office are so friendly, eager to help, and very quick to respond to all questions. I just can’t get over how genuinely caring, friendly, and eager to please everyone is!”
2. Beautiful Grounds and Well-Maintained Apartments
Despite some negative experiences with the maintenance team (which we’ll cover later), many residents praise the overall beauty and upkeep of the property. The grounds, landscaping, and amenities like the fitness room, dog-washing station, and clubhouse contribute to an enjoyable living experience.
A happy resident shared, “The apartments and the grounds are magnificently maintained by maintenance staff and landscapers, with any issues addressed within minutes of reporting.”
3. A Great Place for Families
Some residents noted that Oakwood Crossing is a wonderful place to raise a family. The combination of friendly staff, beautiful surroundings, and child-friendly amenities make it an appealing option for small families. One review mentioned, “Great place to have a little family, with a lot to do around the property.”
4. Touring Experience and Move-In Process
Several potential renters have also had positive experiences when touring the property. One five-star review mentioned how helpful and informative the leasing staff were during the tour, adding to the appeal of the community.
“I recently toured this complex with Reagan looking for a one-bedroom apartment. She was so helpful with all the information I needed. The apartment was beautiful and the property lovely,” said one prospective tenant.
5. A Fantastic Resident Experience
For some long-term residents, Oakwood Crossing has been nothing short of amazing. From the fast responses of the office staff to the well-maintained amenities, some people have loved their time here.
One resident said, “I have lived here for just about 7 months now, and it has been AMAZING! The amenities, like the fitness room, dog-washing station, clubhouse, swimming pool, and dog park, enable us to have an easy time doing what we love to do!”
The Bad: Common Complaints About Oakwood Crossing
1. Poor Maintenance and Groundskeeping
While some residents are satisfied with the maintenance staff, others have experienced significant issues. Complaints about the maintenance team’s inefficiency, especially regarding the pool and general upkeep, are frequent.
One one-star review lamented, “Maintenance is a joke. We don’t see them doing the grounds. The pool was down for almost 2 months, and now it’s open but still dirty. We asked for service and got no help.”
Another reviewer echoed similar concerns, noting, “The breeze ways are just so muddy after they power washed. I thought the point of power washing was to clean the hallways, not pile all the dirt into the corners.”
2. Dirty Pool and Dog Waste
Several reviewers expressed frustration over the pool being frequently closed for maintenance, with some saying it’s almost unusable for most of the year.
One resident who has lived at Oakwood Crossing for five years wrote, “My kids would like to swim on a holiday this year at least once.” The pool’s poor upkeep seems to be a recurring problem.
Dog waste around the property is another common issue, with one reviewer reporting, “Dog waste is everywhere! No matter where you go, you’ll see piles of it. It’s revolting, and no action has been taken to clean it up.”
3. Security Concerns
The security at Oakwood Crossing is another point of concern for some residents. The gates, meant to keep the property secure, are reportedly often left open, allowing easy access for anyone.
A frustrated reviewer shared, “The gates are supposed to keep the place secure, but they are always wide open. Management couldn’t be bothered to fix this major security issue.”
4. False Promises and Dirty Move-In Conditions
A few residents mentioned that the apartment they toured did not match the unit they received upon move-in. Issues like dirty appliances, spider webs, and dust were present in some “move-in ready” apartments.
One reviewer shared their dismay: “They lured us in with a spotless, beautifully staged model apartment. The day we got our keys and stepped into our unit, my wife burst into tears. It was disgusting—bees swarming the patio, spider webs everywhere, thick dust on every surface, and filthy appliances.”
5. Unexpected Move-Out Charges
Move-out charges are another pain point. Several reviewers mentioned being charged for things like carpet cleaning, even if the apartment was left in pristine condition. One resident was charged $60 for carpet cleaning despite not having pets or kids and always keeping their apartment clean.
“After moving out, we got a bill for $60 for carpet cleaning. My wife is obsessive about cleanliness, but they didn’t care. We paid it off because it wasn’t worth the headache, but it was just another reminder of how disrespectful they are,” the review stated.
Final Thoughts on Oakwood Crossing Reviews
It’s clear from the reviews that Oakwood Crossing Apartments has its pros and cons. While some residents rave about the friendly staff, beautiful property, and enjoyable amenities, others are frustrated with poor maintenance, dirty common areas, and security issues. Before signing a lease, it’s essential to weigh both the positive and negative experiences to determine if this is the right community for you.
Disclaimer
Residents and renters shared their opinions in Google reviews, which this article reflects. Experiences may vary, so it’s always a good idea to tour the property and ask about specific concerns before making a decision.
